Responsible for implementing PGX and toxicology services within physician offices and practice groups. Specializing in pain management and psychiatric medicine. • Manage the sales cycle from lead generation, closing account, retaining clients, to maintaining the relationship. • Proven ability to bring on new accounts and maintain current accounts. • Make routine service calls on all clients. • Follow up promptly on all leads and inquiries.
Responsible for prospecting & creating business relationships with law firms, physicians and medical treatment facilities to fill all patient prescriptions related to workers compensation or personal injury claims. • Built, fostered, and maintained a high-level strategic alliance with physicians, attorneys, healthcare providers and staff. • Utilized Salesforce CRM software for all account tracking and documentation. • Followed up promptly on all leads and inquiries. • Prepared sales reports; including, quarterly territory development plan, sales volume, potential sales, and areas of proposed expansion within assigned territory. • Represented IWP at trade association meetings and prepared reports to show activity and results from event. • Worked with VP of marketing and marketing team to develop targeted sales and marketing collateral. • Quickly added new accounts, expanded territory, exceeded all set quotas, and achieved “Presidents Club” status every year eligible for award. • Responsible for understanding what drives the market in terms of state regulations and level of competition. ------------------- New Hire, October 2012-December 2012 - Achieved 130% of set quota for territory and added 10 new accounts. January 2013 - December 2013 - Quota increased 61.2% for territory. Achieved 126% of set quota and added 39 new accounts. Presidents Club. January 2014 - December 2014 - Quota increased 112% for territory. Achieved 299.6% of set quota and added 22 new accounts. Presidents Club.
Completed several projects and assignments as a freelance Consultant. • Directed roll out of new software to convert law office from manual to electronic system. • Managed law office, maintained accounts and billing, interviewed clients and drafted contracts and legal documents. • Installed, implemented and trained company employees on new CRM software. • Completed assessment, proposal, and project plan to implement Citrix platform upgrade at four locations. • Managed business and personal financial, legal, and tax issues for physician, maintained professional associations and licensing requirements, and implemented electronic system for medical records and office billing.
Managed and coordinated all aspects of IT service delivery and support for 60 projects and managed services and relationships with over 26 vendors nationwide. •Developed and implemented procedures to standardize IT services among projects. •Recruited vendors, negotiated rates and finalized contracts to ensure improved service at a reduced cost. •Resolved billing issues that resulted in invoices being paid within terms. •Built strong trust relationships with managers, clients, vendors and employees. •Structured and spearheaded on-site assessments of construction projects to reduce delays in turnover from construction to property management teams. •Managed and maintained customer base, activity, accounts and service requests in CRM software. •Received “outstanding” ratings on performance reviews; recognized with regular bonuses for performance and achievements. • Created standardized checklists for all construction projects to reduce errors & problems based on needs from property management team when lease-up phase started.
Developed account management practices for startup e-commerce organization. •Coordinated each phase of campaign with operations, training, IT department and executive team members to ensure client satisfaction. •Maintained in-depth knowledge of each client’s business and product to ensure successful campaign management. •Analyzed client needs, developed strategies and identified opportunities for value added services. •Managed every aspect of client campaign: •Created client specific reports. •Obtained training material. •Acquired leads. •Created outbound client campaign script to ensure success. •Determined staffing requirements based on campaign needs •Ensured service levels were met. •Trained account management staff and reported campaign performance to vice president of operations.
Business to Business Sales representative calling on distributors, nursing homes and hospitals. •Developed and executed sales strategies throughout Texas and Oklahoma. •Increased sales within territory by 36% in first year from $900,000 to $1.2 million. •Increased total accounts from 68 to 118 during tenure through networking, referrals, cold calls and presentations. •Created trade show materials, attended trade shows and promoted products. •Created new point of sales material and established growth plans for individual accounts to increase profitability. •Prepared sales proposals and delivered presentations to secure new customers and increase revenue. •Managed client accounts, quickly established rapport, and built positive relationships with customers. •Recognized for exceptional performance with Best Sales Associate award in 1996, 1997.
Responsible for overall management and operations of transportation department for casino. • Expanded territories, established goals, created sales programs and directed 50+ independent contractors in a four state region. • Increased patron attendance by 62% during tenure through advertising and promotional strategies. • Planned and administered 3 million dollar annual budget. Consistently exceeded goals within budget. • Developed sales training strategies and seminars, implemented successful new pay scale system, and incentive plans. • Managed contractual agreements and negotiated pricing and contract terms for all third party vendors; including transportation and hotels. • Planned, implemented, and tracked focus groups to understand customer satisfaction and establish successful promotions to drive attendance. •Managed transportation logistics, routing, contracts and maintained a deep understanding of DOT laws and regulations. •Formulated department policies, supervised and evaluated office staff and created financial reports for investors.
Bachelor of Business Administration
Concentration: Business, Management, Marketing, and Related Support Services
Activities: GPA 3.8/4.0 - President's Dean List. Achieved this goal while working full time and raising 2 small children as a single Mother.
Completed numerous seminars in sales, customer service and time management, volunteer at library, reading and traveling.
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